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  • ACME
    • Backoffice Resources
      • Apply a Coupon
      • Cancellation / Refund Emails
      • Group Booking
      • Rebook a Group Deposit Order
      • Rebook an Order
      • Run Reports
      • Selling a Member Ticket
      • Selling a Non-Member Ticket
    • Community Partners Resources
      • Community Partner Orders with Coupons
    • Membership Resources
      • Existing Staff or Volunteer Renew Membership
      • New Staff or Volunteer Membership
    • Mobile Museums Resources
      • Create a Private Event
      • Create an Order
    • Pos Resources
      • Pos Troubleshoot Guides
      • Set Up Guides
        • Kaseya Walkthroughs and Processes
        • Convert Tickets to a Membership
        • Redeem a Gift Membership
        • Renew a Membership
        • Sell a Gift Membership
        • Selling a Membership
        • Upgrade a Membership
        • Add an Upsell to a Order
        • Adjust Ticket Quantities in an Order
        • Book Business Guests for Staff
        • Book Business Guests for Third Party Employees
        • Check-in Orders
        • Comp Voucher Redemption
        • Process Split Payments
        • Rebook an Order to a New Date
        • Rebook Upsell to Later in the Same Day
        • Refund an Order
        • Sell a Donation
        • Sell a Ticket
    • Schools Resources
      • Adding Upsells to a School Order
      • Attach an Organization to a School Order
      • Cancel a a School Order
      • Create a New School Reservation Order via Phone or Email
      • Resend Confirmation Email in Backoffice
  • ArcGIS Field Maps
    • ArcGIS Field Maps (DI)
    • ArcGIS Field Maps (LACMIP)
  • ArcGIS StoryMaps
    • Story Map FAQs
    • Planning a Story Map
    • Creating a Story Map
    • Testing a Story Map
    • Publishing a Story Map
    • Story Map Best Practices
  • City Nature Challenge
    • Getting started
    • Adding a map
    • API Documentation
    • Collections reference
    • Components
    • Content Manager
    • Drafts
    • Form recipients
    • Users, Roles, Permissions
  • Drupal
    • Basics
      • Nodes
      • Content Types
      • Media/Files
      • Paragraph Types
      • Paragraphs (Library)
      • Publishing Content
    • Structure
      • Blocks
      • Menus
      • Taxonomy
      • Views
      • Webforms
        • Add, Delete, Edit Forms
        • Add, Delete, Edit Elements
        • Submissions
        • Emails
      • Adding New Users
      • URL Redirects
      • Adding Custom (GTM) Classes
      • Adding Two-Factor Authentication
      • Change Buy Tickets Button Text
      • Creating a QR Code
      • Reorder Staff List
      • Reset Password
      • Hero Carousel
  • Dynamics (CRM)
    • Mail Merge Fields Export
    • Millennium Data Mapping
  • SoCal Fossil Map
    • Data Standards
  • Southern California Academy of Sciences
    • Block Component References
      • Accordion
      • Articles
      • BioCards
      • Blogs
      • Buttons
      • Callouts
      • Content
      • Events
      • Forms
      • Page Images
      • Photo Gallery
      • Video Blog
    • Collections References
      • Creating a Page
      • Publishing, Unpublishing, Editing and Deleting Pages
      • Add Navigation Items to the Navbar
      • Updating the Homepage
      • Updating and Editing the Footer
    • Content Manager
      • Add a New User
      • Best Practices
    • Getting started
    • Media
      • Uploading Images
      • Uploading PDFs
      • Deleting Image Assets
    • Reference Guide
  • Account
  • Technical
      • LAU fossil map
    • ACME
      • Business Rules
      • Initial Configuration Guidelines
      • Processes
        • Capacity and Sales Channels
        • Coupon Categories and Coupon Codes
        • Create a New ACME User
        • Create a New OTA User
        • Create a Report
        • Create an ACME API Session
        • Create an Organization
        • Customers
        • Discount Code Audit
        • Discounts
        • Donations and Funds
        • Event Cancel or Delete Events with Tickets Sold
        • Event Cancel or Delete Events without Tickets Sold
        • Event Creation Testing
        • Event Templates
        • Existing Event Configurations
        • Forms
        • Holiday/Closed Exceptions
        • Kaseya Workflows
        • Membership Cancellations
        • Membership Discounts
        • Membership Level Creation
        • Museum Anywhere Add a New User
        • Museum Anywhere Resend a Digital Membership Card
        • POS Version Update
        • Renew a Membership in Backoffice
        • Report Maintenance
        • Reports General Information
        • Selling a Membership in Backoffice
        • Sendgrid & Twilio Handlebars
        • Sendgrid Functionality and Limitations
        • Sendgrid Templates
        • Ticket Types and Price Lists
        • Users
      • URL Redirects
    • CNC
      • ArcGIS Workflow
      • Backups
      • Forms
      • Installation
      • Live Results
      • Media
      • WordPress maintenance
    • Documentation
      • Add, Edit, Publish Pages
      • Add Photos
      • Installation
      • Markdown guide
    • Dokku
    • Drupal
      • Buy Tickets
      • Drupal customizations
      • Installation
      • School Booking
      • Webforms
    • Galaxy
      • Galaxy Dictionary
      • NHM Ticketing Business Rules
      • School Booking 2022
      • SSRS
        • Event Basics
        • LBTP Events and PLUs Detailed
        • NHM Events and PLUs Detailed
    • GIS
    • SCAS
      • Install Node Version Manager (NVM)
      • Local Development Installation
    • Site list
  • Knowledge Base
    • ACME
      • Backoffice Resources
        • Apply a Coupon
        • Cancellation / Refund Emails
        • Group Booking
        • Rebook a Group Deposit Order
        • Rebook an Order
        • Run Reports
        • Selling a Member Ticket
        • Selling a Non-Member Ticket
      • Community Partners Resources
        • Community Partner Orders with Coupons
      • Membership Resources
        • Existing Staff or Volunteer Renew Membership
        • New Staff or Volunteer Membership
      • Mobile Museums Resources
        • Create a Private Event
        • Create an Order
      • Pos Resources
        • Pos Troubleshoot Guides
        • Set Up Guides
          • Kaseya Walkthroughs and Processes
          • Convert Tickets to a Membership
          • Redeem a Gift Membership
          • Renew a Membership
          • Sell a Gift Membership
          • Selling a Membership
          • Upgrade a Membership
          • Add an Upsell to a Order
          • Adjust Ticket Quantities in an Order
          • Book Business Guests for Staff
          • Book Business Guests for Third Party Employees
          • Check-in Orders
          • Comp Voucher Redemption
          • Process Split Payments
          • Rebook an Order to a New Date
          • Rebook Upsell to Later in the Same Day
          • Refund an Order
          • Sell a Donation
          • Sell a Ticket
      • Schools Resources
        • Adding Upsells to a School Order
        • Attach an Organization to a School Order
        • Cancel a a School Order
        • Create a New School Reservation Order via Phone or Email
        • Resend Confirmation Email in Backoffice
    • ArcGIS Field Maps
      • ArcGIS Field Maps (DI)
      • ArcGIS Field Maps (LACMIP)
    • ArcGIS StoryMaps
      • Story Map FAQs
      • Planning a Story Map
      • Creating a Story Map
      • Testing a Story Map
      • Publishing a Story Map
      • Story Map Best Practices
    • City Nature Challenge
      • Getting started
      • Adding a map
      • API Documentation
      • Collections reference
      • Components
      • Content Manager
      • Drafts
      • Form recipients
      • Users, Roles, Permissions
    • Drupal
      • Basics
        • Nodes
        • Content Types
        • Media/Files
        • Paragraph Types
        • Paragraphs (Library)
        • Publishing Content
      • Structure
        • Blocks
        • Menus
        • Taxonomy
        • Views
        • Webforms
          • Add, Delete, Edit Forms
          • Add, Delete, Edit Elements
          • Submissions
          • Emails
        • Adding New Users
        • URL Redirects
        • Adding Custom (GTM) Classes
        • Adding Two-Factor Authentication
        • Change Buy Tickets Button Text
        • Creating a QR Code
        • Reorder Staff List
        • Reset Password
        • Hero Carousel
    • Dynamics (CRM)
      • Mail Merge Fields Export
      • Millennium Data Mapping
    • SoCal Fossil Map
      • Data Standards
    • Southern California Academy of Sciences
      • Block Component References
        • Accordion
        • Articles
        • BioCards
        • Blogs
        • Buttons
        • Callouts
        • Content
        • Events
        • Forms
        • Page Images
        • Photo Gallery
        • Video Blog
      • Collections References
        • Creating a Page
        • Publishing, Unpublishing, Editing and Deleting Pages
        • Add Navigation Items to the Navbar
        • Updating the Homepage
        • Updating and Editing the Footer
      • Content Manager
        • Add a New User
        • Best Practices
      • Getting started
      • Media
        • Uploading Images
        • Uploading PDFs
        • Deleting Image Assets
      • Reference Guide
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Knowledge Base
ACME
Pos Resources
Pos Troubleshoot Guides

Set Up Guides

Please use the following resources for reference with ticketing location set up:

  • Cash Drawer Troubleshooting (opens in a new tab)
  • EMV Troubleshooting (opens in a new tab)
  • Epson Troubleshooting (opens in a new tab)
  • Keyboard Troubleshooting (opens in a new tab)
  • iPad Internet Troubleshooting (opens in a new tab)
  • iPhone WIFI Troubleshooting (opens in a new tab)
Pos ResourcesSet Up Guides
NHM Dev Docs