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  • ACME
    • Backoffice Resources
      • Apply a Coupon
      • Cancellation / Refund Emails
      • Group Booking
      • Rebook a Group Deposit Order
      • Rebook an Order
      • Run Reports
      • Selling a Member Ticket
      • Selling a Non-Member Ticket
    • Community Partners Resources
      • Community Partner Orders with Coupons
    • Membership Resources
      • Existing Staff or Volunteer Renew Membership
      • New Staff or Volunteer Membership
    • Mobile Museums Resources
      • Create a Private Event
      • Create an Order
    • Pos Resources
      • Pos Troubleshoot Guides
      • Set Up Guides
        • Kaseya Walkthroughs and Processes
        • Convert Tickets to a Membership
        • Redeem a Gift Membership
        • Renew a Membership
        • Sell a Gift Membership
        • Selling a Membership
        • Upgrade a Membership
        • Add an Upsell to a Order
        • Adjust Ticket Quantities in an Order
        • Book Business Guests for Staff
        • Book Business Guests for Third Party Employees
        • Check-in Orders
        • Comp Voucher Redemption
        • Process Split Payments
        • Rebook an Order to a New Date
        • Rebook Upsell to Later in the Same Day
        • Refund an Order
        • Sell a Donation
        • Sell a Ticket
    • Schools Resources
      • Adding Upsells to a School Order
      • Attach an Organization to a School Order
      • Cancel a a School Order
      • Create a New School Reservation Order via Phone or Email
      • Resend Confirmation Email in Backoffice
  • ArcGIS Field Maps
    • ArcGIS Field Maps (DI)
    • ArcGIS Field Maps (LACMIP)
  • ArcGIS StoryMaps
    • Story Map FAQs
    • Planning a Story Map
    • Creating a Story Map
    • Testing a Story Map
    • Publishing a Story Map
    • Story Map Best Practices
  • City Nature Challenge
    • Getting started
    • Adding a map
    • API Documentation
    • Collections reference
    • Components
    • Content Manager
    • Drafts
    • Form recipients
    • Users, Roles, Permissions
  • Drupal
    • Basics
      • Nodes
      • Content Types
      • Media/Files
      • Paragraph Types
      • Paragraphs (Library)
      • Publishing Content
    • Structure
      • Blocks
      • Menus
      • Taxonomy
      • Views
      • Webforms
        • Add, Delete, Edit Forms
        • Add, Delete, Edit Elements
        • Submissions
        • Emails
      • Adding New Users
      • URL Redirects
      • Adding Custom (GTM) Classes
      • Adding Two-Factor Authentication
      • Change Buy Tickets Button Text
      • Creating a QR Code
      • Reorder Staff List
      • Reset Password
      • Hero Carousel
  • Dynamics (CRM)
    • Mail Merge Fields Export
    • Millennium Data Mapping
  • SoCal Fossil Map
    • Data Standards
  • Southern California Academy of Sciences
    • Block Component References
      • Accordion
      • Articles
      • BioCards
      • Blogs
      • Buttons
      • Callouts
      • Content
      • Events
      • Forms
      • Page Images
      • Photo Gallery
      • Video Blog
    • Collections References
      • Creating a Page
      • Publishing, Unpublishing, Editing and Deleting Pages
      • Add Navigation Items to the Navbar
      • Updating the Homepage
      • Updating and Editing the Footer
    • Content Manager
      • Add a New User
      • Best Practices
    • Getting started
    • Media
      • Uploading Images
      • Uploading PDFs
      • Deleting Image Assets
    • Reference Guide
  • Account
  • Technical
      • LAU fossil map
    • ACME
      • Business Rules
      • Initial Configuration Guidelines
      • Processes
        • Capacity and Sales Channels
        • Coupon Categories and Coupon Codes
        • Create a New ACME User
        • Create a New OTA User
        • Create a Report
        • Create an ACME API Session
        • Create an Organization
        • Customers
        • Discount Code Audit
        • Discounts
        • Donations and Funds
        • Event Cancel or Delete Events with Tickets Sold
        • Event Cancel or Delete Events without Tickets Sold
        • Event Creation Testing
        • Event Templates
        • Existing Event Configurations
        • Forms
        • Holiday/Closed Exceptions
        • Kaseya Workflows
        • Membership Cancellations
        • Membership Discounts
        • Membership Level Creation
        • Museum Anywhere Add a New User
        • Museum Anywhere Resend a Digital Membership Card
        • POS Version Update
        • Renew a Membership in Backoffice
        • Report Maintenance
        • Reports General Information
        • Selling a Membership in Backoffice
        • Sendgrid & Twilio Handlebars
        • Sendgrid Functionality and Limitations
        • Sendgrid Templates
        • Ticket Types and Price Lists
        • Users
      • URL Redirects
    • CNC
      • ArcGIS Workflow
      • Backups
      • Forms
      • Installation
      • Live Results
      • Media
      • WordPress maintenance
    • Documentation
      • Add, Edit, Publish Pages
      • Add Photos
      • Installation
      • Markdown guide
    • Dokku
    • Drupal
      • Buy Tickets
      • Drupal customizations
      • Installation
      • School Booking
      • Webforms
    • Galaxy
      • Galaxy Dictionary
      • NHM Ticketing Business Rules
      • School Booking 2022
      • SSRS
        • Event Basics
        • LBTP Events and PLUs Detailed
        • NHM Events and PLUs Detailed
    • GIS
    • SCAS
      • Install Node Version Manager (NVM)
      • Local Development Installation
    • Site list
  • Knowledge Base
    • ACME
      • Backoffice Resources
        • Apply a Coupon
        • Cancellation / Refund Emails
        • Group Booking
        • Rebook a Group Deposit Order
        • Rebook an Order
        • Run Reports
        • Selling a Member Ticket
        • Selling a Non-Member Ticket
      • Community Partners Resources
        • Community Partner Orders with Coupons
      • Membership Resources
        • Existing Staff or Volunteer Renew Membership
        • New Staff or Volunteer Membership
      • Mobile Museums Resources
        • Create a Private Event
        • Create an Order
      • Pos Resources
        • Pos Troubleshoot Guides
        • Set Up Guides
          • Kaseya Walkthroughs and Processes
          • Convert Tickets to a Membership
          • Redeem a Gift Membership
          • Renew a Membership
          • Sell a Gift Membership
          • Selling a Membership
          • Upgrade a Membership
          • Add an Upsell to a Order
          • Adjust Ticket Quantities in an Order
          • Book Business Guests for Staff
          • Book Business Guests for Third Party Employees
          • Check-in Orders
          • Comp Voucher Redemption
          • Process Split Payments
          • Rebook an Order to a New Date
          • Rebook Upsell to Later in the Same Day
          • Refund an Order
          • Sell a Donation
          • Sell a Ticket
      • Schools Resources
        • Adding Upsells to a School Order
        • Attach an Organization to a School Order
        • Cancel a a School Order
        • Create a New School Reservation Order via Phone or Email
        • Resend Confirmation Email in Backoffice
    • ArcGIS Field Maps
      • ArcGIS Field Maps (DI)
      • ArcGIS Field Maps (LACMIP)
    • ArcGIS StoryMaps
      • Story Map FAQs
      • Planning a Story Map
      • Creating a Story Map
      • Testing a Story Map
      • Publishing a Story Map
      • Story Map Best Practices
    • City Nature Challenge
      • Getting started
      • Adding a map
      • API Documentation
      • Collections reference
      • Components
      • Content Manager
      • Drafts
      • Form recipients
      • Users, Roles, Permissions
    • Drupal
      • Basics
        • Nodes
        • Content Types
        • Media/Files
        • Paragraph Types
        • Paragraphs (Library)
        • Publishing Content
      • Structure
        • Blocks
        • Menus
        • Taxonomy
        • Views
        • Webforms
          • Add, Delete, Edit Forms
          • Add, Delete, Edit Elements
          • Submissions
          • Emails
        • Adding New Users
        • URL Redirects
        • Adding Custom (GTM) Classes
        • Adding Two-Factor Authentication
        • Change Buy Tickets Button Text
        • Creating a QR Code
        • Reorder Staff List
        • Reset Password
        • Hero Carousel
    • Dynamics (CRM)
      • Mail Merge Fields Export
      • Millennium Data Mapping
    • SoCal Fossil Map
      • Data Standards
    • Southern California Academy of Sciences
      • Block Component References
        • Accordion
        • Articles
        • BioCards
        • Blogs
        • Buttons
        • Callouts
        • Content
        • Events
        • Forms
        • Page Images
        • Photo Gallery
        • Video Blog
      • Collections References
        • Creating a Page
        • Publishing, Unpublishing, Editing and Deleting Pages
        • Add Navigation Items to the Navbar
        • Updating the Homepage
        • Updating and Editing the Footer
      • Content Manager
        • Add a New User
        • Best Practices
      • Getting started
      • Media
        • Uploading Images
        • Uploading PDFs
        • Deleting Image Assets
      • Reference Guide
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Knowledge Base
Knowledge Base

Knowledge Base

Knowledge base documentation is intended for all NHMLAC staff. It is also accessible by the general public. It is a collection of documents for end users of NHMLAC's Digital Strategies' products and services.

ACME
City Nature Challenge
Dynamics (CRM)
Drupal
ArcGIS Field Maps
SoCal Fossil Map
Southern California Academy of Sciences
ArcGIS StoryMaps
Backoffice Resources
NHM Dev Docs