Rebook an Order
1. In the "Events List" click the calendar icon
2. Select the date the new event is on
3. Locate the Event to rebook
4. Select the calendar icon on the chosen event line
5. Enter the order number that needs to be rebooked
6. Click on Find Order
7. Here you should see the original order details (event name, date and ticket quantites) on the left side and the event you are trying to rebook the tickets into on the right side.
8. Locate the matching Event to rebook
If there is another event in this order, i.e. Titans of the Ice Age, do not rebook it now as it's only rebooking to Admission - La Brea Tar Pits.
Continue following along this guide for steps regarding add-on/ additional events in an order.
9. Enter the amount of tickets in each type to rebook
Note: You cannot rebook more ticket quantities than what was already in the order prior to rebooking. If you'd like to add more tickets, finish rebooking the order and then search the Order in "Orders" and edit ticket quantities/ add more ticket types there.
10. Click on "Review & Pay" when finished with entering ticket quantities
11. Review the final rebooking details and select Email options depending if a confirmation email is requested
12. Click on Rebook Order to finish the rebook
13. Upon finishing the rebook, the order details will be presented. There is an Add-on in this event that needs to be rebooked as well.
14. Click on Events and navigate to Events List
15. Ensure the correct date is selected at the top
16. Locate the Add-on Event to rebook and Select the Calendar Icon
17. Enter the order number and click "Find Order"
18. Locate the matching Event to rebook
19. Enter the amount of tickets in each type to rebook
20. Click on Review & Pay
21. Review the final rebooking details and select Email options depending if a confirmation email is requested or necessary
22. Click on Rebook Order to finish the rebook
23. This order has now been successfully rebooked!
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