Existing Event Config Changes
The following documentation covers updating existing events, below are the steps for each tutorial:
Steps 2-6: Increase capacity for an event instance
Steps 8-21: Update a single event instances' start/end time with orders and without sending a mass email
Steps 23-28: Change the start/end time of an event with orders without returning the orders before updating the event
Steps 30-34: View email configuration in ACME
Creation Date: January 30, 2023
Created By: Cristina Rosales
View most recent version on Tango (opens in a new tab)
1. HOW TO INCREASE CAPACITY:
2. Navigate to Acme: Events List
3. Click on View for the event line that needs to be increased
4. Click on Edit Event
5. Enter the new capacity (updated capacity must be greater than the total number of current tickets sold)
6. Click on Update to confirm
Note: After clicking "Update", you will click "Cancel" to navigate away from this page (imagine it says 'back')
7. HOW TO UPDATE A SINGLE EVENT INSTANCE WITHOUT SENDING A MASS EMAIL
8. To update a single event instance's start or end time with orders and without sending a mass email, start by clicking on View on the event line
*Note: This work process requires Call Center support.
9. Click on Edit Event
10. Edit the capacity to the number of tickets sold on the event
11. Click on SCHEDULE
12. Uncheck Web to take the event offline
13. Click on Update
14. Once the Call Center has returned/rebooked the remaining orders, you can update the event time. Click on View on the event line.
Note: Ensure Call Center knows to update you when they are done with returning orders as this is their responsibility.
15. Click on Edit Event
16. Add the correct capacity back
17. Click on SCHEDULE
18. Change the start time, ensuring the correct AM or PM is selected
Note: If you are in a different time zone when editing anything on the event, the event time will be changed to the timezone you are in once you hit "Update". Make sure your computer is using Pacific Standard Time.
19. Change the end time, ensuring the correct AM or PM
20. Check Web to add it back online
21. Click on Update
22. HOW TO CHANGE THE START / END EVENT TIME WITH ORDERS
23. To change the start/end time of an event with orders without removing the existing orders before updating, click on View on the target event line
Note: By having the orders remain in the event for this update an automatic email will be sent to all buyers
24. Click on Edit Event
25. Click on SCHEDULE
26. Enter the new event start time
27. Enter the new event end time
28. Click on Update
29. HOW TO VIEW EMAIL CONFIGURATION IN ACME
30. Below is an example of the email that was automatically sent upon updating the event
31. To view the automatic email configuration in ACME, click on Settings
32. Click on Administration
33. Click on EMAIL
34. Event Reschedule is the automatic email that comes with updating the event time and not removing orders prior. It is currently set to the ACME Default email.
